SmartFam India is seeking to mobilize a team of motivated and service-driven Senior Fertility Coaches dedicated to supporting women in realizing their dreams of conception to join our dynamic team. This individual will play a pivotal role in guiding clients through their fertility journey. You will provide personalized support, education, and strategies tailored to each client’s unique situation. Collaborating with a multidisciplinary team, you will help clients navigate emotional, physical, and lifestyle challenges related to fertility, while reaching a multitude of women with essential fertility education and guidance that could change lives.

Key Responsibilities:

• Independently or collaboratively (with the Company’s clinical team), provide Fertility Coaching and clinical services as described below. Services may be delivered online or in-person at the Bangalore Headquarters or at any physical location pan-India as designated by the Company.
• Provide “Fertility Coaching” via 1:1 in-person counseling, or group consultations, providing personalized guidance and coaching on all fertility-related issues.
• Assist in providing Telemedicine consultation services.
• Create content to raise awareness and provide information around fertility-based education including natural contraception, preconception, pregnancy and nutrition and best practices for general wellness and women’s health. Content may include, but is not limited to, videos, reels, podcasts or any other media deemed fit for mass distribution.
• Host workshops, fertility awareness or screening camps and participate in field-level outreach activities to promote general community awareness of fertility, reproductive and women’s health as well as the Company’s brand, products and services.
• Develop comprehensive training materials and SOPs to facilitate the onboarding process for new colleagues, ensuring efficient replication of work methodologies and standards.
• Train and supervise a team of junior coaches or field sales or service-delivery agents to create grassroots level brand awareness and promote fertility education in rural areas.

Key Requirements:

• Sympto Pro Certification
• Strong overall understanding of reproductive health, fertility treatments, and lifestyle factors influencing fertility.
• Ability to quickly connect with people in a personable manner and make complex medical topics easily understood.
• Proficiency using different social media platforms especially Instagram, and YouTube.
• Exceptional communication and interpersonal skills with a compassionate approach.
• Empathetic, service-driven personality with demonstrated aptitude to handle sensitive situations and communications with discretion and professionalism.
• Proficiency in using digital tools for client management and virtual coaching.
• Creativity in producing fertility-based user education, translating complex medical topics into engaging, easily comprehensible content.
• Proficiency in managing a flexible working schedule, multitasking and seamlessly transitioning between various responsivities as per company priorities may shift throughout the year.
• Proficiency in reading, writing and speaking in Hindi and English languages; proficiency in additional Indian regional languages is an added advantage.
• Impeccable moral values and work ethic, demonstrating utmost trustworthiness and character in maintaining client confidentiality and earning trust.